Koi388 takes the privacy and security of every member's personal data seriously. This document transparently explains how we collect, use, store, and protect your information — as well as the rights you hold as a user of our platform.
Six core principles that underpin how koi388 manages and protects the personal data of Malaysian members.
All personal data and financial transactions on the koi388 platform are protected with 256-bit SSL encryption — the same technology used by leading banking and financial institutions in Malaysia.
Koi388 will not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your data belongs entirely to you.
You have full rights to access, correct, download, or request the deletion of your personal data at koi388 at any time via your account panel or by contacting our support team.
Your data is stored on servers protected by multi-layered firewalls, real-time intrusion detection systems, and strictly limited access granted only to authorised personnel.
Koi388 believes you have the right to know exactly what happens to your data. We communicate any privacy policy changes within a reasonable timeframe and use clear, easy-to-understand language.
The koi388 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards, ensuring your data is always managed in accordance with applicable law.
Your data is protected with 256-bit SSL encryption at all times.
SSL 256-bitKoi388 ("we", "Platform" or "koi388.vu") respects the privacy of every individual who uses our services. This Privacy Policy describes our practices and commitments regarding the collection, use, disclosure, and protection of your personal data when you use the koi388 online casino platform.
This document applies to all users of the koi388 platform, including website visitors, prospective members, and registered members. By registering an account or continuing to use the koi388 platform, you agree to the practices described in this Privacy Policy.
Important Note: This Privacy Policy should be read together with Terms and Conditions koi388. In the event of any conflict between the two documents, the Terms and Conditions shall take precedence.
Koi388 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. We take seriously our responsibilities as a data processor and controller to ensure your information is handled properly, securely, and ethically at all times.
Koi388 collects various types of personal data depending on your interactions with our platform. The following are the categories of information we may collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, IC/passport number | Identity verification (KYC) |
| Contact Information | Email address, phone number, residential address | Account communications and verification |
| Financial Information | Bank account number, digital wallet information | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Platform security and improvements |
| Activity Data | Game history, betting records, transactions | Compliance, support, and analytics |
| Cookie Data | Preferences, login sessions, language settings | Enhanced user experience |
Koi388 only collects data that is genuinely necessary to provide our services, fulfil legal obligations, and ensure platform security. We do not collect excessive or irrelevant data beyond the stated purposes.
For accounts that have not completed the KYC process, certain platform features — particularly fund withdrawals — may be temporarily restricted until identity verification is fully completed.
The personal data we collect is used for legitimate and transparent purposes. koi388 uses your information for the following purposes:
Koi388 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. However, in certain limited situations, koi388 may share your information with the following parties:
All third parties receiving your personal data from koi388 are bound by strict data confidentiality agreements and are required to use that information solely for the specified purposes. koi388 is not responsible for the privacy practices of third parties beyond our direct control.
Every data-sharing agreement with third parties is carefully evaluated by the koi388 security team to ensure a level of data protection consistent with our own standards.
Protecting your personal data is the absolute top priority of koi388. We continuously invest in cutting-edge security infrastructure to ensure your information stays safe from cyber threats, unauthorised access, and data breaches.
The technical and organisational security measures we practise include:
While koi388 takes all reasonable precautions, no security system can guarantee 100% absolute protection. In the event of any data security incident involving your personal information, koi388 will notify you within the timeframe required by applicable law.
Koi388 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
The types of cookies we use are as follows:
You can control or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on the koi388 platform. We do not use cookies to collect personal information outside of the koi388 platform.
As a koi388 member, you have the following rights regarding your personal data that we hold, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete data.
You may request the deletion of your data, subject to our legal obligations.
You have the right to object to the processing of your data for direct marketing purposes.
You may request your data in a machine-readable format for transfer.
You may request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, please contact the koi388 privacy team via live chat or our support email. We will process your request within 14 business days and may require identity verification before responding.
Koi388 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Retention periods vary by data type:
When your data is no longer needed, koi388 will securely delete or destroy it using methods that ensure it cannot be recovered. Some data may be retained in anonymised and aggregated form for analytical purposes after the deletion of personal data.
The koi388 platform is strictly for individuals aged 18 and above only. koi388 does not knowingly collect, store, or process any personal data from individuals under the age of 18.
Should we discover that personal data of a minor has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question. If you believe your child or any minor has registered an account on koi388, please contact our support team immediately.
Parents and guardians are encouraged to take appropriate control measures to prevent children from accessing online gambling platforms such as koi388. Use parental control software and discuss online safety with your children.
Koi388 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we manage personal data. We are committed to informing you of any material changes.
When significant changes are made to this Privacy Policy:
Your continued use of the koi388 platform after the effective date of any Privacy Policy changes constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how your data is protected.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how koi388 handles your personal data, our team is ready to assist you at any time.
You can reach the koi388 privacy and data protection team through the following channels:
We aim to respond to all privacy-related enquiries within 3 working days and personal data rights requests within 14 working days from the date your request is received.
The last updated date of this Privacy Policy is 1 January 2026. This version supersedes all previous versions of the koi388 Privacy Policy.
Join over 500,000 members who trust koi388 as Malaysia's safe, fair, and transparent online casino platform. Register today and enjoy a fully protected gaming experience.